Refund and Returns Policy

At ThreadZo, we are committed to providing high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

Order Cancellation

• Orders can be canceled within 6 hours of placing the order.
• Once the order has been processed, printed, or shipped, cancellation requests will not be accepted.
• To cancel an order, please contact our support team as soon as possible with your order details.

Returns

We accept returns or replacements only in the following cases:

• The product received is damaged.
• The product received has a manufacturing defect.
• The wrong product was delivered.

Customers must report the issue within 48 hours of receiving the product and provide clear photos as proof.

Non-Returnable Items

We do not accept returns, exchanges, or refunds for:

• Incorrect size selected by the customer.
• Color differences caused by screen/display settings.
• Change of mind after purchase.
• Customer dissatisfaction with the design, color, or fit.
• Customized or personalized products (unless damaged or defective).
• Any reason other than damage, defect, or incorrect product delivery.

Refunds

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund request.
• Approved refunds will be processed to the original payment method within 5–7 business days.
• Shipping charges, if any, are non-refundable.

Address Changes

• Requests for address changes must be made within 12 hours of placing the order.
• Address changes may not be possible once the order has been processed or shipped.

Contact Us

For any cancellation, return, refund, or replacement request, please contact our support team with your order number and relevant details.

By placing an order with ThreadZo, you agree to this Return, Refund & Cancellation Policy.